Customers say this cleanser is creamy, gentle, and effectively removes makeup without drying or stripping the skin. Many appreciate its soft texture and how it leaves skin feeling fresh, hydrated, and smooth. Common feedback highlights its suitability for sensitive and mature skin, with users noting it works well for morning and evening routines. The large pump bottle offers good value and convenience. A few mention preferring more natural ingredients, whilst most praise its gentle yet effective formula and report being long-term, repeat purchasers.