Customers say this cleanser feels gentle and non-stripping on their skin. Many note it leaves their face feeling soft and hydrated after use. While some mention it may not fully remove heavy makeup on its own, most users appreciate its balancing effects. Common feedback includes its suitability for sensitive skin and its creamy texture. Several mention using it as part of a double-cleanse routine. The product's consistency receives mixed feedback, with a few noting recent changes in texture. Long-term users particularly value its reliability for daily use.