Shipping

Our beauties work hard to get you your Alpha-H goodies in one piece.

For everything you need to know relating to shipping from Australia and to the rest of the world, please see below.

Pre-Christmas deliveries 2019

If you require delivery of your product prior to Christmas 2019, please place your order by the following dates:

Within Australia:

Standard post – Friday December 13

Express post – Tuesday December 17

International:

Courier service – Friday December 13

Holiday shutdown 2019

To ensure your order is dispatched prior to our holiday closure, please be sure to place your order by Thursday December 19, 2019.

Our global head office will close from 2.30pm AEST on Friday December 20, 2019 and re-opens Monday January 6, 2020. Any orders placed during this time will not be processed until we return in 2020.

 

Delivery within Australia

STANDARD
3 to 5 business days
$9.50
EXPRESS
1 to 2 business days
$12.50
FREE STANDARD SHIPPING ON ORDERS OVER $150

 

Standard orders placed Monday to Thursday will be processed the next working day. Any order placed after 11am on Friday will be processed the following Monday. We do not ship on weekends.

To qualify for express delivery, your order must be placed prior to 2pm AEST Monday to Thursday, and is subject to the Express Post Guarantee. If placed past this timeframe, your order will be processed the next business day (e.g. orders placed on Friday will be processed the following Monday).

 

Delivery outside Australia

U.S.A / ASIA PACIFIC
5 to 10 business days
$28.00
EU / UK
5 to 7 business days
€6 / £6

 

International orders are sent via FedEx. To see a full list of countries we do not ship to, please see below.

How long will it take for my order to get to me?

For delivery within Australia –

  • The delivery times estimated within your chosen delivery option are from the time the parcel is dispatched, not from the time you place your order.
  • To gauge the exact timeframe your order is expected, please use the Australia Post delivery calculator here. We ship from Gold Coast (4212).

For delivery outside of Australia –

  • FedEx estimates are as stated in the delivery options.

Any other details I should consider when confirming my delivery?

Please ensure you are delivering to a safe address where your parcel can not be intercepted.

All orders are sent with an authority to leave (if safe to do so). If you would prefer to sign for your parcel on delivery, please notify us within the ‘Order Notes’ section at the time of checkout under Billing & Shipping Address.

If a parcel has been signed and accepted on delivery, Alpha-H will not take responsibility if the signee is fraudulent or not you.

Will I get a tracking number for my order?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number.

For Australia Post delivery, you can track your order here.

For FedEx delivery, you can track your order here.

I am in Australia and my parcel still hasn't arrived

Track your parcel to see where it is first.

All unattended addresses at time of delivery will be left in a safe place, unless when requiring a signature or it is safe to do so. In the event the parcel hasn’t been left, a call card will be left for pick up from your nearest Australia Post. You will require ID to pick up.

Didn’t get a call card? Sometimes the postie forgets to leave one (annoying right!). Be sure to check your local post office or mail centre to see if they are holding it there for you. You will require ID also.

What countries do you ship to?

We ship to all countries excluding the below:

Albania
Belarus
Bosnia
Brazil
Bulgaria
Burkina Faso
Central African Republic
China
Croatia
Democratic Republic of Congo
Eritrea
Greece
Guinea-Bissau
Iceland
India
Iran
Iraq
Israel
Kosovo
Lebanon
Libya
Liechenstein
Macedonia
Moldova
Montenegro
Myanmar
Nigeria
North Korea
Norway
Phillippines
Russia
Romania
Saudi Arabia
Serbia
Somalia
South Sudan
Sudan
Sweden
Syria
Taiwan
The Former Federal Republic of Yugoslavia
Ukraine
Yemem
Zimbabwe