Please be aware that due to the volume of orders we are receiving at present and the Easter public holidays in Australia on Friday April 10 and Monday April 13, you may experience a short delay in your order being processed and shipped. Any orders placed from Thursday April 9 to Monday April 13 will not be processed until at least Tuesday April 14. We do apologise for any inconvenience this may cause; please rest assured we are working as quickly as we can to have your order to you as soon as possible.
Furthermore, due to the current COVID-19 situation, international customers should note that they may experience delays in receiving their orders. While Alpha-H is continuing to process orders as quickly as possible, a significant reduction in flights operated by airlines around the world at this time has had an impact on delivery times. While we do apologise for these delays, unfortunately it is beyond our control. But please rest assured that your order will be delivered as soon as it is possible.
Delivery within Australia
3 to 5 business days
1 to 2 business days*
FREE STANDARD SHIPPING ON ORDERS OVER $150
Standard orders placed Monday to Thursday will be processed the next working day. Any order placed after 11am on Friday will be processed the following Monday. We do not ship on weekends.
*To qualify for express delivery, your order must be placed prior to 2pm AEST Monday to Thursday, and is subject to the Express Post Guarantee. If placed past this timeframe, your order will be processed the next business day (e.g. orders placed on Friday will be processed the following Monday).
Delivery outside Australia
U.S.A / ASIA PACIFIC
5 to 10 business days
EU / UK
5 to 7 business days
€6 / £6
International orders are sent via FedEx. To see a full list of countries we do not ship to, please see below.
How long will it take for my order to get to me?
For delivery within Australia –
- The delivery times estimated within your chosen delivery option are from the time the parcel is dispatched, not from the time you place your order.
- To gauge the exact timeframe your order is expected, please use the Australia Post delivery calculator here. We ship from Gold Coast (4212).
For delivery outside of Australia –
- FedEx estimates are as stated in the delivery options.
Any other details I should consider when confirming my delivery?
Please ensure you are delivering to a safe address where your parcel can not be intercepted.
All orders are sent with an authority to leave (if safe to do so). If you would prefer to sign for your parcel on delivery, please notify us within the ‘Order Notes’ section at the time of checkout under Billing & Shipping Address.
If a parcel has been signed and accepted on delivery, Alpha-H will not take responsibility if the signee is fraudulent or not you.
Will I get a tracking number for my order?
I am in Australia and my parcel still hasn't arrived
Track your parcel to see where it is first.
All unattended addresses at time of delivery will be left in a safe place, unless when requiring a signature or it is safe to do so. In the event the parcel hasn’t been left, a call card will be left for pick up from your nearest Australia Post. You will require ID to pick up.
Didn’t get a call card? Sometimes the postie forgets to leave one (annoying right!). Be sure to check your local post office or mail centre to see if they are holding it there for you. You will require ID also.
What countries do you ship to?
We ship to all countries excluding the below:
Central African Republic
Democratic Republic of Congo
The Former Federal Republic of Yugoslavia