FAQs

Tax and duties fees do not apply to domestic orders within the United States of America.

However, all orders to Canada are subject to tax and duties fees, to be paid by the customer when your package reaches your country.  

Alpha-H does not cover tax and duties fees for Canada.

For domestic orders, please track your parcel to see where it is.

If your address is unattended at the time of delivery, your parcel will be left in a safe place (unless it requires a signature or it is unsafe to do so). In the event the parcel isn’t left at your address, a call card will notify you to pick up the parcel from your nearest Australia Post outlet. You will require ID to pick up your parcel.

Didn’t get a call card? Sometimes the postie forgets to leave one. Be sure to check your local post office or mail centre to see if they are holding it there for you. You will be required to produce ID. 

If you change your mind, you can return any products which have not been opened or used.  Please see the return process here.

Alpha-H cannot accept returned goods that we reasonably believe have been used, except due to any unfavourable skin reaction (photo of reaction is required) or simply due to change of mind. 

Unless the product is deemed faulty, Alpha-H will not accept returns based on packaging changes. Please note that packaging may vary from region to region, and from the time of purchase to the time of delivery.

Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay or OzSale.com.au.  Alpha-H is not responsible for any transactions made through these sites. 

We urge our customers to purchase our products from our authorised stockists only.  You can find a list of Official Stockists here and Official Online Stockists here.

If you have any concerns or questions about a particular online retailer who does not appear listed on our Official Stockists page, please contact us via this form. 

If you’re not sure where to start, we recommend trying our 5 Piece Sample Kit. You can select five deluxe sample-size products from our range to create your own bespoke skincare regimen. 

Of course, if you have any questions regarding which of our products are most suitable for your needs, you can contact us or book in a virtual skincare consultation with one of our trained skin therapists.

Depending on the strength of the formula you are using, you may feel nothing at all, or you may feel a slight tingle as the acid penetrates the skin. Glycolic Acid works to dissolve the proteins that bind skin cells together on the surface, assisting in exfoliation and encouraging skin renewal.  

If you’re using Glycolic Acid products at night such as Liquid Gold, you may wake in the morning with a slight residue on your face – this is normal. 

Yes. Our comprehensive range includes not only active products; we also have products that do not contain actives and are perfect for sensitive skin.  

• Balancing Cleanser
• Melting Moment Cleansing Balm
• Generation Glow Resurfacing Essence
• Vitamin E Serum with 1% Ceramide Complex
• Vitamin B Serum with 5% Niacinamide
• Hyaluronic 8 Super Serum
• Essential Hydration Cream
• Daily Essential Moisturiser SPF 50+
• Liquid Gold Firming Eye Cream

Click here to shop the products suitable for sensitive skin. 

Retinol works by increasing your skin’s natural renewal processes, almost like exfoliating from the inside-out. Retinol is designed to be used in the evening and we strongly recommend applying a broad-spectrum SPF in the morning, to protect freshly exfoliated skin from potentially damaging UV. 

We recommend starting with our gentle yet effective Vitamin A  

When pregnant or breastfeeding, you can use most Alpha-H products, excluding any products that contain the active ingredients Vitamin A, Vitamin A derivatives (Retinol) or Salicylic Acid.   

Alpha-H products containing Vitamin A: 

• Liquid Gold Midnight Reboot Serum 
• Vitamin A Serum with 0.5% Retinol 
• Beauty Sleep Power Peel 

Alpha-H products containing Salicylic Acid: 

• Clear Skin Daily Face and Body Wash 
• Clear Skin Daily Hydrator Gel 
• Clear Skin Blemish Control Gel 
• Clear Skin Tonic 

Click here to shop the products safe for pregnancy & breastfeeding. 

If you have any questions regarding which of our products are most suitable for your needs during this time, you can contact us or book in a virtual skincare consultation with one of our trained skin therapists. 

Every Alpha-H product stipulates a PAO (period after opening) date on the packaging. The recommended PAO date is denoted by an open jar symbol. Any unopened products have a shelf life of 3 years. 

 If you would like to know the specific date of a product that you have purchased, please complete the batch number / enquiry form on our website here. 

A lot of our products do contain high concentrations of active ingredients and sometimes, if the skin is not prepared, reactions can occur.  

We would advise immediately discontinuing use of the product.  

It’s important to ensure your skin is balanced, with a healthy barrier before you apply active products, to minimise the risk of irritating your skin. 

We recommend starting your Alpha-H journey with our Balancing Cleanser, formulated to respect your skin’s naturally occurring pH, and boost its resilience before the introduction of accelerating acids.

So that we can assist you further, please reach out to our customer care team via Live Chat or the Contact Us form via our website. 

With a goal to create skincare with a conscience, being cruelty-free has for a long time been an integral part of Alpha-H. 

As of August 2021, Alpha-H is now certified cruelty free by the Cruelty Free International Leaping Bunny Programme, the most globally recognisable certification for cruelty-free products. 

Unfortunately, although our products may not contain actual gluten ingredients, we are unable to ensure that the raw martials from our suppliers do not contain traces of gluten. Due to this, we are unable to ensure that our products are 100% gluten free. 

Alpha-H is cruelty-free and never tests its products on animals. 

While the majority of our products are free of animal by-products, Alpha-H is not an entirely vegan brand.  Shop our vegan products here. 

Some of our products do contain ingredients of animal origin. These ingredients include beeswax, silk extract, and hydrolysed collagen (marine collagen). Non-vegan friendly Alpha-H products include: 

•   Clear Skin Daily Moisturiser – contains hydrolysed collagen 

•   Absolute Lip Perfector – contains beeswax (cera alba) 

•   Liquid Gold – contains hydrolysed silk extract 

•   Liquid Gold Rose – contains hydrolysed silk extract 

•   Liquid Gold Firming Eye Cream –contains hydrolysed silk extract 

If an Alpha-H product does contain fragrance, we endeavour to use naturally derived ingredients wherever possible. 

In order to determine whether a product is fragrance-free, please refer to the ingredients listed on the page of the product you are seeking. 

No, Alpha-H is very serious about clean formulations. No nasties such as parabens, sulfates, SLS/SLES, phthalates or mineral oil are used in our products.

For more information, see our Clean Formulating Guidelines.

Most of our primary product packaging (bottles and tubes) is made from 35% post-consumer recycled materials and is 100% recyclable. Our product boxes are made from sustainably sourced 100% FSC stock and are also 100% recyclable. Our shipper boxes and protective padding are made from 70% FSC stock and are 100% recyclable. 

*excludes pipettes

Yes. Our packaging is made from 30-35% Post Consumer-Recycled (PCR) materials and are recyclable. 

To recycle, simply rinse out any remaining product or residue within the tube or bottle (excluding pipette), leave to dry and dispose of the products in your local recycling collection. Be sure to recycle your product and shipping boxes too. 

If you’re unsure, we suggest checking your local council for any additional recyclability criteria. 

All Alpha-H products contain a Period After Opening (PAO) date, which is located on the packaging of the product. We advise customers to use the PAO as a guide for the lifespan of a product after opening, and to dispose of the product following its expiry month. 

If you are seeking a specific expiry date for your unopened Alpha-H product, please provide us with your product name and batch number via Live Chat or the Contact Us form, and our customer care team will assist you further.  

You may notice that every so often, the color or scent of your Alpha-H product varies. This is often completely normal and safe, and can be caused using natural colors and fragrances over artificial alternatives in our products. We also suggest referring to the Period After Opening (PAO) on the product’s packaging, to ensure you are using a product that is within its usage period. 

Please see below for a list of products we receive common enquiries regarding color and scent for; 

Liquid Gold Midnight Reboot Serum: Our Liquid Gold Midnight Reboot Serum's scent is a spicy-sweet aroma that comes from Pyruvic Acid. Pyruvic Acid is naturally derived from Hibiscus Flower Extract, which allows this serum to be free from any artificial fragrance and colorants. This may explain why your scent may appear somewhat unusual or interesting. 

Vitamin B Serum with 5% Niacinamide: We recently updated the formulation of our Vitamin B Serum, with its beautiful blue hue caused natural botanical called Blue Gardenia Extract. Some color variation in natural colors is always expected, and the color variation in no way impacts the efficacy of the formula and active ingredients.  

If you are still concerned about the quality of your product, please contact our customer care team via the Live Chat or Contact Us form on our website.  

If you believe you have received a faulty or expired product, please contact us via Live Chat or the Contact Us form as soon as possible, and our customer care team will assist you further.

As a brand, Alpha-H are always seeking to improve and develop new products, so that we can provide you with the best products and experience possible for your skincare routine.  

With many factors considered throughout this process, sometimes this means we must discontinue our Alpha-H favorites to make room for exciting new products and updated formulations. 

In our efforts to constantly improve our product range and customer satisfaction, your suggestions and feedback are highly influential within product development, and we will continue to introduce new products as our brand grows, which may well include variations of your favorites!  

Here is a list of products we have discontinued over the last two years, along with suggested replacements, when available: 

Discontinued Product                                                 Suggested Replacement

Liquid Gold Intensive Night Repair Cream              Liquid Gold Midnight Reboot Serum 

Micro Cleanse Super Scrub                                         Micro Super Scrub 

Liquid Gold Resurfacing Cleansing Cream             Liquid Gold 24 Hour Moisture Repair Cream

Liquid Gold Rose Perfect & Plump Lip Balm          Absolute Lip Perfector

Multivitamin Cream                                                        Essential Hydration Cream

Liquid Gold Rose Hand Cream                                  None available currently

Clear Skin Moisturizer                                                  None available currently